Terms of Service

1. Introduction and Agreement to Terms

QuaBook ("Company," "we," "us," or "our") provides a cloud-based quality control, supplier quality management, and production operations platform designed specifically for food manufacturers. These Terms of Service ("Terms") govern your access to and use of the QuaBook platform, website, and all related services (collectively, the "Service").

By accessing or using QuaBook, you agree to be bound by these Terms. If you do not agree to all the provisions herein, you may not access or use the Service. Your continued use of the Service following any changes to these Terms constitutes your acceptance of such changes.

2. Definitions

3. Account Registration and Responsibilities

To use the Service, your Organization must register for an account. Users within your Organization will gain access through your Organization's subscription. You are responsible for:

• Providing accurate, current, and complete account information
• Maintaining the confidentiality of account credentials and passwords
• Notifying us immediately of any unauthorized account access
• Ensuring that all Users are authorized by your Organization

Users must be at least 18 years of age to register and use the Service. By registering, you confirm that all Users within your Organization meet this requirement.

4. Permitted and Prohibited Uses

Permitted Uses

The Service is provided for your Organization's internal use in quality control and operations management. You may:

• Enter, track, and manage quality control data and inspection records
• Generate compliance reports and quality metrics dashboards
• Manage supplier quality assessments and certifications
• Track production operations and batch management
• Use AI-assisted insights to identify trends and improvement opportunities

Prohibited Uses

You agree not to:

• Reverse engineer, decompile, or attempt to derive the source code or algorithms of the Service
• Scrape, crawl, or automatically extract data from the Service without authorization
• Use the Service to develop, market, or support any competing product or service
• Use the Service for any illegal purpose or in violation of applicable laws
• Attempt to gain unauthorized access to the Service or its systems
• Share your login credentials with unauthorized individuals
• Upload malware, viruses, or harmful code
• Interfere with or disrupt the Service or its servers

5. Subscription and Payment Terms

QuaBook offers subscription-based access to the Service. Subscription pricing, billing cycles, and payment methods are specified in your subscription agreement. Unless otherwise noted, subscriptions automatically renew at the end of each billing period using the payment method on file.

You are responsible for maintaining accurate and current payment information. Failed payments may result in service suspension. We reserve the right to change subscription pricing with at least 30 days' written notice to the Subscriber. Continued use of the Service after such notice constitutes acceptance of new pricing.

Subscription fees are non-refundable except where required by law. To cancel your subscription, please contact us at solutions@quabook.com.

6. Data Ownership and Rights

Your Organization retains full ownership of all Content (data, records, documents, and information) uploaded to and stored in the Service. QuaBook does not claim ownership of your data.

By using the Service, you grant QuaBook a limited, non-exclusive license to access, process, and display your Content solely as necessary to provide and improve the Service. This includes using Content to train and refine our AI models and algorithms to benefit your Organization's experience.

QuaBook will never sell, share, or disclose your Content to third parties without your explicit written consent, except:

• Where required by law, court order, or government request
• To our service providers who assist in operating the Service under confidentiality agreements

You are responsible for ensuring that you have the legal right to upload and share all Content with QuaBook.

7. Intellectual Property Rights

QuaBook retains all intellectual property rights in the Service, including the platform design, user interface, features, functionality, algorithms, AI models, and all underlying technology. These rights are protected by copyright, trademark, and other applicable laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your Organization's internal business purposes, in accordance with these Terms. You may not modify, adapt, translate, or create derivative works based on the Service.

Your Organization owns all intellectual property rights in the Content you create and upload. You grant QuaBook permission to use such Content only as necessary to provide the Service to you.

8. Service Availability and Maintenance

QuaBook operates on a best-effort basis to maintain continuous service availability. However, we do not guarantee uninterrupted or error-free operation of the Service. Periodic downtime for maintenance, updates, and improvements is inevitable.

We will use reasonable efforts to provide advance notice of scheduled maintenance. Emergency maintenance may occur without notice when necessary to maintain security or system stability.

QuaBook is not liable for any service interruptions, data loss, or business disruption that may result from scheduled or emergency maintenance, system outages, or circumstances beyond our reasonable control.

9. Limitation of Liability and Disclaimer

IMPORTANT: QuaBook is a tool to assist with quality control and production data management. The Service does NOT replace certified food safety programs such as HACCP, FSMA compliance, or other regulatory requirements mandated by the FDA or other food safety authorities.

Your Organization remains solely responsible for:

• Maintaining compliance with all applicable food safety regulations and standards
• Making final production decisions and quality determinations
• Ensuring the accuracy and completeness of data entered into the Service
• Food safety outcomes and regulatory compliance

QuaBook provides AI-assisted insights and recommendations based on data trends, but these are suggestions only. Final quality control decisions must be made by qualified personnel within your Organization.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUABOOK IS NOT LIABLE FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY; (C) FOOD SAFETY INCIDENTS, REGULATORY FINES, OR RECALLS; (D) PRODUCTION LOSSES OR DOWNTIME; OR (E) ANY OTHER LOSSES OR DAMAGES, EVEN IF QUABOOK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL QUABOOK'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOUR ORGANIZATION TO QUABOOK IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Termination

Either party may terminate the subscription at any time by providing written notice to the other party. Termination will take effect at the end of the current billing period unless otherwise specified.

Upon termination:

• Your right to access the Service will end immediately
• You must cease all use of the Service
• Your data will be retained for 30 days, after which it will be permanently deleted
• During the 30-day period, you may request a data export in a standard format

QuaBook may also terminate your access immediately if you violate these Terms, engage in prohibited uses, or fail to pay subscription fees.

11. Modifications to These Terms

QuaBook reserves the right to modify these Terms at any time. We will notify you of material changes via email or through a prominent notice on the Service. The notification will specify an effective date for the changes.

Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of the Service and may request data export during the 30-day termination window.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Delaware for any disputes arising from or related to these Terms or your use of the Service.

13. Contact Us

If you have questions about these Terms, need to request a data export, or wish to terminate your subscription, please contact us at: